Privacy Policy

1. Who We Are

Luckly AI ("Luckly AI," "we," "us," or "our") provides AI-powered automation services — including instant lead response, missed call text-back, review and referral follow-up, and dead lead reactivation — for roofing contractors and similar service businesses. This Privacy Policy explains how we collect, use, and protect information when you visit our website or interact with our chat and SMS communications.

2. Information We Collect

We may collect the following types of information:

• Contact information you provide, such as your name, phone number, and email address, when you start a chat, submit a form, or communicate with us.
• Communication data, including the content of chat conversations and SMS messages exchanged with us or on behalf of a business using our services.
• Usage data, such as pages visited, browser type, and general device information, collected automatically through standard website analytics.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule demos or consultations.
• Operate and improve our chat and SMS automation services.
• Communicate updates, appointment reminders, or requested information.
• Maintain the security and proper functioning of our website.

4. SMS & Chat Consent

By starting a conversation through our website chat widget, you consent to receive SMS text messages from Luckly AI related to scheduling and your inquiry. Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan. You may opt out of SMS communications at any time by replying STOP to any message. Consent to receive SMS messages is never a condition of purchasing any goods or services.

5. How We Share Information

We do not sell your personal information. We may share information with trusted third-party service providers who help us operate our website, chat widget, and communications systems (for example, our hosting and SMS/chat platform provider), solely for the purpose of delivering our services. These providers are only permitted to use your information as necessary to provide services to us.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.

7. Your Choices

You may opt out of SMS messages at any time by replying STOP. You may also contact us directly to request access to, correction of, or deletion of your personal information, subject to applicable law.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can reach us through the chat widget on our website.